We Are Always There for You
OR Technology offers you professional support from a single source.
With us, you have a reliable partner at your side who accompanies you far beyond purchase and installation. Our holistic service approach ensures that an experienced point of contact is always available to you.
Our fast and reliable support minimises downtime, allowing you to run your operations efficiently. Experienced technicians and short response times ensure that your systems always function optimally. From preventive maintenance to rapid troubleshooting, we provide tailored solutions for long-term safety and maximum efficiency. Rely on our service to keep your systems always ready for operation.
Do you need support?
Our hotline is available Monday to Friday from 8 a.m. to 6 p.m. Service partners can reach us outside these hours via the emergency hotline.*
Software issues? We assist via remote support – fast and without an on-site technician.
Your Path to a New System – Purchase Decision & Installation
Expert Consultation
Expert Consultation
Our experienced specialists support you with fair and well-founded advice on diagnostics and imaging.
Installation Planning
Installation Planning
We plan the commissioning individually tailored to your spatial and technical conditions – for a smooth process (for X-ray/CT only).
Financing Service
Financing Service
If desired, we can arrange a tailored leasing offer for your investment.
Planning of Structural Radiation Protection
Planning of Structural Radiation Protection
Safe and legally compliant radiation protection planning for optimal protection in your practice or clinic (for X-ray/CT only).
Training of Operating Personnel
Training of Operating Personnel
We prepare your team for everyday use – with practical training for the safe and efficient operation of the system.
Integration with Your Practice Management System
Integration with Your Practice Management System
For seamless integration and efficient workflows, we smoothly connect your new system to your existing practice management software.
Support via Hotline
Support via Hotline
Our support hotline is also available on weekends and public holidays – providing fast assistance for technical issues and emergencies. Further information
Migration of Your Legacy Data
Migration of Your Legacy Data
For customers using miniPACS or PACS, we handle the image import from the existing database. Data that is not DICOM-compliant may require additional effort.
Services for Our Customers
The software service plan for your practice includes telephone support and remote maintenance, as well as an emergency service for public holidays and weekends. Additionally, this contract provides free program upgrades for purchased software modules. This way, you can always keep your software up to date and benefit from all new developments and improved or additional features.
We highly recommend this maintenance contract to all customers for very reasonable monthly costs.
Detector Replacement – Fast and Simple
OR Technology offers a special replacement service for X-ray detectors so that you can promptly resume your work in the event of a malfunction. The service includes the provision of a comparable loan detector / replacement detector for the duration of the repair of the detector for which the service package was ordered. This service applies regardless of whether the detector is still under warranty or not.
We are just one click away
Remote Maintenance Software
Here you can download our TeamViewer-based remote maintenance software. This software allows an Oehm und Rehbein support employee to access your computer. Access can only occur after you have provided the employee with the displayed ID.
Support Logging Tool
To provide log files from our programs to support, simply download the Supportlog.exe. You can run this program on any dicomPACS® Windows system. It collects information relevant for troubleshooting and provides the option to automatically send it to our support team.
Your Direct Line to the Support Team
To help us process your request quickly and efficiently, please fill out the following form. The more information you provide, the faster we can assist you. Thank you for your support!
Our emergency hotline is reserved exclusively for service partners and is intended to assist with urgent technical issues outside regular support hours.
System Documentation
All our documents, user manuals, and operating instructions can be found here.
Overview
