“Power lies in quality.”

Friedrich Nietzsche

OR Technology is committed to research and development as well as to continually impoving internal workflows. Our many certified products demonstrate that we adhear to strict national and international medical device regulations pertaining to research, development, production, sales and service. 

Our quality management system and products are subject to yearly audits and inspections by the  German accreditation organization, MedCert. A large number of our products have been accredted in the USA (FDA) and in Canada (Health Canada) since 2007.

 

 

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„Quality means the customer comes back, not the product“.

Hermann Tietz

Developing and selling innovative products is not the whole story. Excellent service and customer support is also important. Our service priorities are expertise, quick response times, reliability, availability, and friendly staff. 

 

 

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We offer the following services to our customers and dealers:

Consultation

from project analysis to mentoring programs for larger projects

 
Software programming

from software modules to customised OEM versions

  • In-house software development – no outsourcing

 
Installation
  • Installation by OR Technology technicians
  • Training sessions for customers and sales partners by OR Technology experts

 
Maintenance and repair
  • Qualified service technicians on call 24/7
  • Spare parts and equipment loans

 
Support

from service hotline to download centre

  • Our service team provides 24-hour support 
  • Our multilingual hotline can assist you in English, German, Arabic and French
  • Web-based ticket system
  • Our emergency „Notline“

 
ORIX

Online portal for our partners

  • Information about new developments, trade fairs and upcoming events
  • Order management system (OMS) and equipment reservation 
  • Customer relationship management (CRM), Knowledge Base, Download
  • All documents available in English and German (brochures, summaries, data sheets)
  • Video centre
  • General information

 
Training

from online video tutorials to on-site training sessions

  • Online product presentations
  • Training videos
  • In-house training sessions
  • On-site customer training 

 
Marketing

from newsletters to customised product brochures

  • Professional marketing materials
  • Access to catalogues, presentations, as well as product and demonstration videos
  • Regular updates and news in English and German
  • Diverse international print and digital marketing campaigns including new product introductions, advertisements, newspaper supplements, special issue and journal inserts, as well as electronic newsletters
  • Participation at trade fairs and conventions
  • Marketing concepts – designed for our partners’ target regions

 
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We are certified in accordance with:

 

MedCert
  • Certified Quality Management System  ISO 13485

CE
  • CE certification according to the European Regulation EU 2017/745

FDA

510(k) FDA approval for:

  • dicomPACS®
  • dicomPACS®DX-R
  • dicomPACS®DX-R with various flat panels
  • Amadeo M DR mini

HealthCanada
  • MDSAP certification Canada, USA and Australia

HSA certification Singapore

HSA certification Singapore for

  • dicomPACS®DX-R
  • Medici DR systems
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