General enquiries
If you are interested in our products, would like an informal discussion or have a general question, please contact us on:
Telephone: +49 381 36 600 500 (Technical support +49 381 36 600 800)
Fax: + 49 381 36 600 555
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Please note that only the following products are intended for US sale in the field of human medicine:
- dicomPACS® software - image management solutions
- dicomPACS®DX-R software - professional X-ray acquisition software
- Combination of X-ray software dicomPACS®DX-R and various flat panels
- Amadeo M-DR mini - portable complete solution
Contact form & requests for additional information
Please use our contact form to send us your questions about our products, or any requests or suggestions. Feel free to use it for ordering free prospectuses and information material . Of course we will answer your queries with due speed, or call you back if you tick "call me back".
Technical support
When in need of technical support, please contact our support team directly. All information, links and telephone numbers are listed here.
Telephone: +49 381 36 600 800
Fax: + 49 381 36 600 555
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Distribution and OEM partners
If you are intered in starting a cooperation with us, please fill in our contact form for potential partners. Please click here for further information.
Requests for technical support
Request technical support via telephone, fax or email:
Tel.: +49 381 36 600 800
Fax: +49 381 36 600 555
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Our service hotline is available Monday to Friday 8am – 6pm (CET).
An additional emergency service hotline is available Monday to Friday 6pm – 9pm as well as Saturday and Sunday 10am – 6pm (CET).
Remote support software
Download our remote support software based on Teamviewer 10. This remote access software tool functions on any Windows or Mac OS computer connected to the internet After you give the OR Technology support staff your ID, a technician can use the tool to remotely access, diagnose and repair your system.
Teamviewer for PC
Download OR RemoteTeamviewer for MAC
Download OR Remote MAC
AnyDesk for PC
Download AnyDesk
Support Logging Tool
Download supportlog.exe and share program logs with our support staff automatically. This program functions on any dicomPACS® Windows System.
We will respond to your request as quickly as possible. Please note that brochures and other information can only be sent after all required fields have been completed. Please indicate if you would like us to contact you personally.
For general information, questions regarding our products, or a no obligation consultation please contact us via telephone (+49 (0)381 - 36 600 600) or email (This email address is being protected from spambots. You need JavaScript enabled to view it.).